- How long are shipping times?
Your products will ship within 5 to 12 days of your order due to the Covid-19 situation, however we aim to deliver earlier than that. A tracking link will be automatically emailed for up to date delivery information. Each product at LUCKE has an estimated delivery time that you can find in the product description
- What's your return policy?
If for some reason you are not happy with the product, please contact us and send along a pic to show us what's wrong. If appropriate, we’ll give you your money back in full. Our return policy lasts 30 days from the date of purchase.
- Can I cancel my order?
Cancellations are possible if you do not receive your package within the time-frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
- What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll either try fix the issue or give you a refund. You won’t be asked to ship the product back to us.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we will fix the issue.
6. Tell me more about your recycling facts.
Our products are made using Oceanbalance recycled fabric technologies. The recycling process requires 86% less water and consumes 70% less energy than manufacturing regular polyester. The CO2 emissions in creating the fabric is also 75% lower and we are proud to be accredited the global recycled standard.
Also our products are printed on using sublimation technology. This process is the most environmentally friendly, using zero toxins in dyes, produces zero waste.
7. How frequently do you change the filters?
We recommend changing out the filters after 8 hours of use for best performance.